Inspiring Enterprise
You are here: Home > For Walsall Businesses > Media > Case Studies > Homeserve Plc
 
Homeserve Plc
 
Homeserve Plc provides emergency call out and insured repair solutions for some of the UK’s biggest companies, and now also provide this service direct to the consumer market.
 
Homeserve PLC includes several subsidiaries, both in the UK and abroad, including Homeserve GB, Homeserve Servowarm and Homeserve Emergency Services.
 
For their partner companies Homeserve provide a comprehensive service, from marketing insurance policies, customer administration, claims handling to the deployment of employed and subcontracted repairers.
 
For customers, they provide approved tradesmen from plumbers to glaziers, in addition to comprehensive polices to provide cover in the event of home emergencies, from broken boilers to burst pipes.
 
The company is one of the UK’s fastest growing home emergency services business, and aims to be ‘Your Home Emergency Service Worldwide’.
 
Richard Harpin presentes a cheque The Homeserve office
 
Established as a joint venture with South Staffordshire water in 1994, the headquarters of its largest subsidiary Homeserve GB are still based in Walsall, but these have been greatly expanded to house the 1100 employees now working at the site. A further 150 employees work in the group headquarters, based on the same site.
 
Homeserve has developed a close working relationship with the local community through an association with Business In The Community. They recently launched their Employee Volunteering Programme. Employees have made a real difference through initiatives such as the ‘ITV Big Clean Up’ litter removal project. Homeserve employees are currently in discussions with a local special needs school about the construction of a ‘sensory garden’, which will feature plants and flowers with bright colours and strong smells.
 
The Homeserve contact centres are regularly opened up to take donation calls for big charity events such as Comic Relief and Sport Relief. Group Chief Executive Richard Harpin recently presented a cheque to Cancer Research UK for £5000, which employees raised through charitable events such as ‘cookie bakes’ and dress down days.
 
Homeserve plc
Cable Drive
Walsall
WS2 7BN
 
Tel: 01922 426262
Fax: 01922 659785